Returns Policy

Returns, Refunds and Cancellation Policy

For Domestic

Cancellation: In case you have placed an incorrect order and want to cancel it, you can request cancellation or you can e-mail us at info@finurabyricha.com with your order number and details.

After the successful cancellation of your order, you will be accredited with full refund via your respective mode of payment.

Cancellation requests will be only accepted before the dispatch of the merchandise, the deadline for which is 1700 IST, within 24 hours of placing your order.

Returns: For returning an order that you have already received, please contact us or email us at info@finurabyricha.com within 24 hours of receiving the order.

Never send back an item without consulting us. It is very important that you DO NOT send the item back to us until you have verified with us as no credit or replacement shall be given on a returned item, which has not been verified. Always report the problem associated with the item you wish to return. Be as specific as possible while describing the problem as all the returned items are examined for defects/variations.

In an unlikely event, if any merchandise you have ordered from us is not received in a good condition or is damaged/defective, or if the merchandise delivered is different from what you had ordered, you may return the merchandise unused and in the same condition as you had received it, in its original packaging along with the original tags and with the return/exchange authorisation number clearly written on the parcel for refund or exchange.

For a return requested on an order, you will be issued a credit note, which will be redeemable at www.finurabyricha.com.

Courier charges will not be refunded in case of return. Please note that we cannot offer exchange or refund on used products. Finura is not responsible for damage after delivery. Please allow us one to three weeks from the day we receive your package for your request to be processed. You will be contacted once your request is complete.

For International

Cancellation: In case you have placed an incorrect order and want to cancel it, you can request cancellation or write a mail to us at info@finurabyricha.com with your order number and details.

After the successful cancellation of your order, you will be accredited with full refund via your respective mode of payment.

Cancellation requests will be accepted only before the dispatch of the merchandise, the deadline for which is 1700 IST, within 24 hours of placing your order.

Returns: Due to technical reasons, we will not be able to entertain any returns and/or refund on International orders.

All disputes are subjected to Jaipur – India, Jurisdiction.